Categories : *Journal of Applied Psychology Burnout Work Environment
Service with a Smile? But I’m Exhausted!
Topic: Work Environment, Burnout
Publication: Journal of Applied Psychology (March, 2010)
Article: Contextualizing emotional exhaustion and positive emotional display: The signaling effect of supervisors’ emotional exhaustion and service climate.
Authors: C.K. Lam, X. Huang, & O. Janssen
Reviewed By: Allison Gabriel