Categories : *Journal of Applied Psychology
How Angry Customers Affect Employee Performance
Researchers consider what happens when customer get angry. How does this effect employees in the customer service industry?
Categories : *Journal of Organizational Behavior
Should Leaders Emphasize the Job or the Employees?
Research considers the outcomes that occur when leaders pay attention to the workers as well as the work itself.
Categories : *Journal of Applied Psychology1 Comment
How to Improve Personality Tests Used for Selection
Researchers compare two different methods of asking assessment questions. The findings can help organizations fine-tune their assessment methods, and ultimately their selection systems.
Categories : *Journal of Business and Psychology
Why It’s Easier to Find Adverse Impact in Large Organizations
Researchers demonstrate that one popular way for determining adverse impact is biased against larger organizations and may allow smaller organizations a free pass.
Categories : *Journal of Applied Psychology
Personality Influences How Teams Respond to Conflict
Researchers consider how teams react to conflict in the workplace. The personality traits of openness to experience and emotional stability play important roles.
Categories : *Journal of Applied Psychology
How Job Embeddedness Lowers Employee Turnover
Researchers demonstrate how job embeddedness can be a good things for organizations because it means employees are less likely to turnover.
Categories : *Journal of Applied Psychology
Personality Matters When Employees Are on Vacation
Personality affects how employees feel when they take vacations. How can organizations ensure that all employees come back from vacation recharged?
Categories : *Academy of Management1 Comment
How to Stop Expatriate Assignments from Leading to Turnover
Employees who have recently returned from international assignments may experience a lack of support from their old role.
Categories : *Personnel Psychology
Why Leaders Succeed by Serving Others
Research demonstrates the benefits of servant leadership at the CEO level, explaining why it occurs and what it leads to.
Categories : *Journal of Applied Psychology
Smiling at Work Can Make Employees Happy
Researchers demonstrate that employees who smile at customers can actually feel happier themselves. Why does this happen?